From booking list to travel overview

The original list did not show enough detail for users to understand each booking at a glance.

Users repeatedly opened Manage Booking to check status, passengers and flight details. Some also rage-clicked (repeatedly tapped) city names, expecting the flight card to reveal more information.

Behavioural analysis showed that the list was not meeting users' expectations as a travel overview.

• Users repeatedly moved between Upcoming Flights and Manage Booking to find the information they needed.
• Users rage-clicked city names, suggesting they expected the flight card itself to reveal further information.

I reviewed behavioural patterns in the existing journey, carried out brief benchmarking and used the SingaporeAir app as the primary reference for a more consistent cross-platform experience.

The work was delivered in two phases. Phase 1 addressed the information gap within the familiar layout. Phase 2 introduced a more complete, app-aligned card design.

Surface essential booking context within the familiar card pattern.

• Added booking status, flight detail and actionable alerts.
• Let users expand a card instead of leaving the list for basic context.

Before Phase 1

Make each booking recognisable at a glance.

• Added passenger names and a slide-in panel for richer flight detail.
• Aligned the card to the app and made the entire flight tile interactive.

Before Phase 1 Phase 2 Flight details

10.92%reduction in rage clicks after the final release

Clearer information and a broader interactive target reduced the need to leave Upcoming Flights for booking context.

A booking list is more than a directory of links. Users need enough context to decide whether they need to act before navigating away.

The phased approach allowed the team to deliver an immediate improvement while creating a stronger, more consistent experience for users managing multiple bookings.